Please read these Terms of Use carefully.

In these Terms of Use, “Platform” means the websites at any domain name operated by or on behalf of us from time to time, including the website at the domain name https://www.zoonegara.my/ and, if applicable, the websites at subdomains of the domain name zoonegara.my, and any mobile applications operated by or on behalf of us from time to time.

Unless the context requires otherwise, “Zoo Negara Malaysia”, “ZNM”, “we”, “our” and “us” refer to Zoo Negara Malaysia and related affiliates who are engaged in its lines of businesses, and “you” or “your” refers to each such party who is given access or use of the Platform (or part thereof) by us.

In the event that the user of the Platform is under the age of eighteen (18) or is an incapacitated adult, any reference to “you” or “your” would include any individual who is the parent or legal guardian of the aforementioned user.

Where the user is below the age of eighteen (18) or is an incapacitated adult, you, being the parent or legal guardian, will be deemed to have accepted these Terms of Use on behalf of yourself and your child or legal ward, and undertake to inform and explain these Terms of Use to your child or legal ward and confirms that your child or legal ward understands these Terms of Use.

The following terms govern your use and access of the Platform and the Services.

By accessing, registering for, downloading or installing the Platform and/or using the Services, you agree to be bound by these Terms of Use. If you are agreeing to be bound on behalf of your organisation or another entity, you represent and warrant that:

  • your organisation, or the applicable entity, is duly organised, validly existing and in good standing under the laws of the country in which it is organised or incorporated;
  • you have full legal authority to bind your organisation, or the applicable entity, to these Terms of Use;
  • you have read and understand these Terms of Use; and
  • you agree, on behalf of the party that you represent, to these Terms of Use.

If you do not agree to these Terms of Use or if you do not have the legal authority to bind your organisation or the applicable entity, do not access and/or use this Platform.

1. Definitions and interpretation

1.1. Unless otherwise defined, the definitions and provisions in respect of interpretation set out in Schedule 1 will apply to these Terms of Use and its Schedules.

2. Permission to use Platform

2.1. Permission:
The Platform is proprietary to us and/or our service providers and must not be used other than strictly in accordance with these Terms of Use. If you agree to these Terms of Use, we grant you a personal, limited, non-exclusive right to use the Platform, for the purpose of accessing and using the Services rendered herein.

2.2. For the avoidance of doubt, we shall not at any time be obliged to provide any adaptations, enhancements and/or modifications to the Platform, including any updates, patches, bug-fixes and/or upgrades to the Platform or any new versions and/or releases of the Platform which incorporate any new features or functions.

3. General use and/or access of Platform

3.1. Guidelines to the use of Platform:
You agree to comply with any and all guidelines, notices, operating rules and policies and instructions pertaining to the use of or access to the Platform, as well as any amendments to the aforementioned, issued by us, from time to time. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform.

3.2. General terms of access and use:
You agree to access and/or use the Platform only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the Platform in good faith.

3.3. Availability of Platform and Services:
We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Platform and we shall not be liable if any such upgrade, modification, suspension, discontinuation or removal prevents you from accessing the Platform and/or any part thereof.

3.4. Change, postponement or cancellation without notice
The information, promotions, activities and/or programmes displayed vide this Platform or physically at our counter are subject to change, postponement or cancellation without prior notice.

3.5. Right, but not obligation, to monitor content:
We and our service providers reserve the right, but shall not be obliged to:

  • monitor, screen or otherwise control any activity, content or material on the Platform. We may in our sole and absolute discretion, investigate any violation of these Terms of Use and may take any action we deem appropriate;
  • suspend, prevent, disable, terminate or restrict any access to and/or use of the Platform (or part thereof) by any User or Third Party; and
  • report any activity we suspect to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities.

3.6. User Content:
Where applicable, we and our service providers are entitled and authorised to host, represent, display or signify on or through the Platform that any User Content is from you. We and our service providers neither endorse nor assume any responsibility for the contents of your postings, transmissions or communications through the Platform and you are therefore solely responsible.

3.7. Additional Terms:
In addition to these Terms of Use, the use of specific aspects of the Platform and/or Materials offered by us or our service providers, may be subject to additional terms and conditions (“Additional Terms”), as reflected in our Platform from time to time and which you will need to accept before using such aspects, and will apply in full force and effect upon your access to and/or use of such aspects.

4. Intellectual Property Rights

4.1. Ownership of Platform and Materials:
The Intellectual Property Rights in and to the Platform and the Materials are owned, licensed to or controlled by Zoo Negara Malaysia or our service providers. We reserve the right to enforce its Intellectual Property Rights to the fullest extent of the law.

4.2. Rights in User Content:
You warrant and represent that you have the right and authority to submit your User Content and that the User Content or any part thereof does not infringe the Intellectual Property Rights or any other rights of any Third Party. You hereby consent and grant to ZNM and our service providers a non-exclusive, world-wide, royalty-free, irrevocable licence and right to host, transmit, distribute or use (which will include the right to copy, reproduce and/or publish) the User Content in connection with the Platform and/or the Services.

4.3. Restricted use:
No part or parts of the Platform, or any Materials may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any device, except that permission will only be granted to you to download, print or use the Materials for personal and non-commercial uses if the download or printing functionality is available (e.g. by means of a download or print button), provided always that:

  • you do not modify the Materials and that we or the relevant Intellectual Property Right owners retain all copyright and other proprietary notices contained in the Materials; and
  • you do not reuse or retransmit any such Materials (or part thereof) to any other person or entity without our prior written approval or that of the relevant Intellectual Property Right owners.

4.4. Trademarks:
The Trademarks are registered and unregistered Trademarks of ZNM or Third Parties. Nothing on the Platform and in these Terms of Use shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use (including as a meta tag or as a “hot” link to any other website) any Trademarks displayed on the Platform and/or Services, without the written permission of the applicable Trade mark owner.

5. Our limitation of responsibility and liability

5.1. No representations or warranties:
The Platform and the Materials are provided on an “as is” and “as available” basis. All data and/or information contained in the Platform are provided for informational purposes only. No representations or warranties of any kind, implied, express or statutory, including the warranties of non-infringement of Third Party rights, title, merchantability, satisfactory quality or fitness for a particular purpose or use, are given in conjunction with the Platform or the Materials. Without prejudice to the generality of the foregoing, we do not warrant:

  • the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Platform or the Materials;
  • that the Platform or that any of the Materials will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected;
  • that the Platform or the Materials will be compatible with any hardware or software, or the files on your browser and/or operating system;
  • that the Platform, or the Materials are free from any virus or other malicious, destructive or corrupting code, agent, program or macros; and
  • the security of any information transmitted by you or to you through the Platform, and you accept the risk that any information transmitted or received through the Platform may be accessed by unauthorised Third Parties and/or disclosed by us or our officers, employees or agents to Third Parties purporting to be you or purporting to act under your authority. Transmissions over the internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the internet.

5.2. Exclusion of liability:
You acknowledge and agree that ZNM and/or the Indemnified Parties (as hereinafter defined) shall not be liable to you for any Losses, damages or expenses (including, any direct, indirect, incidental, special, consequential or punitive damages or economic loss or any claims for loss of profits or loss of use) whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

  • any access, use and/or inability to use (including prohibitions, restrictions, interruptions and delays in the use of) the Platform or the Services;
  • any inaccuracies, error or omission, regardless of cause, in the Materials;
  • any system, server or connection failure, error, omission, interruption, delay in transmission, virus or other malicious, destructive or corrupting code, agent program or macros;
  • any use of or access to any other website or webpage linked to the Platform, even if ZNM and/or the Indemnified Parties (as hereinafter defined) may have been advised of, or otherwise might have anticipated, the possibility of the same;
  • any services, products, information, data, software or other material obtained or downloaded through the Platform and/or Materials or from any other website or webpage provided through the Platform and/or Materials or from any other party referred through the Platform and/or Materials, or through the use of the Platform and/or Materials;
  • your use or misuse of the Platform and/or Materials; or
  • any reliance on the Platform and/or Materials.

5.3. At your own risk:
Any risk of misunderstanding, error, Loss, damage or expense resulting from the use of the Platform and/or Materials is entirely at your own risk and we shall not be liable therefor.

5.4. Indemnity:
Save to the extent permitted by law, you agree to indemnify, defend and hold harmless ZNM and/or ZNM’s members, affiliates, employees, contractors, agents, consultants, sub-contractors (collectively known as the “Indemnified Parties”) in respect of any and all claims, demands, actions, proceedings, liabilities (whether civil or criminal), damages, losses, costs and expenses (including legal costs on an indemnity basis) which may be suffered or incurred by the Indemnified Parties or asserted against the Indemnified Parties by any person in respect of:

  • any unauthorised access and/or use of the Platform and/or the Materials;
  • any breach of these Terms of Use by you; and/or
  • the occurrence of any event due to your act, omission or default which compromises the security or integrity of the Platform and/or the Materials.

6. Disclaimer regarding Generative AI

6.1 Our Platform may utilise content generated by generative artificial intelligence and large language model technologies, including but not limited to text, images, audio, and video outputs (collectively, “AI Generated Content”), which are platforms and/or systems owned and operated by Third Parties. Without prejudice to the generality of Clause 5.1, such content is provided for general informational purposes only and is not intended to, and should in no way be taken to, constitute professional advice, recommendations, or representations by us. We do not warrant and make no representations as to the quality, accuracy, timeliness, truthfulness, adequacy, commercial value, reliability or completeness of the AI Generated Content. You acknowledge that AI Generated Content may not always reflect current developments or contextually accurate information and is subject to inherent limitations of generative artificial intelligence technologies. You are solely responsible for evaluating and verifying the accuracy, reliability and legality of any AI Generated Content before relying on or using it for any purpose. To the extent permitted under applicable laws, and without prejudice to the generality of Clause 5.2 and Clause 5.3, we disclaim:

  • all liability arising from your reliance on any errors, omissions, or inaccuracies in the AI Generated Content; and
  • all liability arising from any infringement on Third Party rights (including Intellectual Property Rights) and any damages or Losses that may arise from your use or reliance on such content.

7. Hyperlinks, alerts and advertising

7.1. Hyperlinks:
For your convenience, we may include hyperlinks to other websites, mobile applications or content on the internet that are owned or operated by Third Parties. Such linked websites, mobile applications or content are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the contents, or the consequences of accessing, any linked website or mobile application. Any hyperlinks to any other websites, mobile applications or content are not an endorsement or verification of such websites, mobile applications or content and you agree that your access to or use of such linked websites, mobile applications or content is entirely at your own risk.

7.2. Advertising:
We may attach banners, java applets and/or such other materials to the Platform for the purposes of advertising our (and/or Third Parties’) products and/or services. For the avoidance of doubt, you shall not be entitled to receive any payment, fee and/or commission in respect of any such advertising or other promotional materials.

8. Consent to disclosure & provision of information

8.1. Personal data protection policy:
Our personal data protection policy explains how we treat your Personal Data when you access the Platform. By accessing the Platform and/or using the Services, you agree that we can collect, use and disclose any Personal Data you provide to us in accordance with our personal data protection policy, as may be updated and/or amended by us from time to time.

8.2. Collection of data:
In addition to the information that you submit via the Platform, you consent to our systems being programmed to gather certain anonymous data to help us understand how the Platform is being used and how we can improve it. This automatically gathered data includes your Device’s IP or “Internet Protocol” address, statistics about how you navigate through the Platform, and information provided through the use of “cookies”.

8.3. Consent to receive messages:
You consent to and authorise the use by us of any information provided by you (including Personal Data) for the purposes of the sending of commercial messages to you. Your agreement to the provisions of this Clause 8.3 shall constitute your consent for the purpose of the provisions of any Personal Data laws (whether in Malaysia or elsewhere).

8.4. Cookies:
During your use of the Platform, we may issue to and request from your Device "cookies" to enable more convenient browsing when you revisit the Platform. You must not alter any cookies sent to your Device from the Platform and must ensure that your Device sends correct and accurate cookies in response to any relevant request from the Platform.

9. Termination

9.1. Termination by us:
In our sole and absolute discretion, we may with immediate effect without notice to you, terminate your access and use of the Platform. We may bar access to the Platform for any reason whatsoever, including a breach of any of these Terms of Use, where if we believe that you have violated or acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing access to the Platform.

9.2. Consequences of termination

  • Upon termination or expiry of these Terms of Use for any reason whatsoever, all rights granted to you under these Terms of Use shall immediately cease and terminate and you shall forthwith cease the use of the Platform in any way whatsoever.
  • Termination of these Terms of Use for any reason shall not bring to an end, our rights accrued prior to termination, and your obligations under any provisions of these Terms of Use which are meant to survive the termination.

10. Notices

10.1. Notices from us:
All notices or other communications given to you if communicated through any print or electronic media as we may select will be deemed to be notified to you on the date of publication or broadcast.

10.2. Notices from you:
You may only give notice to us in writing sent to our designated channels, and we shall be deemed to have received such notice only upon receipt. While we endeavour to respond promptly to notices from you, we cannot guarantee that we will always respond with consistent speed.

10.3. Other modes:
Notwithstanding Clauses 10.1 and 10.2, we may from time to time designate other acceptable modes of giving notices (including but not limited to e-mail or other forms of electronic communication) and the time or event by which such notice shall be deemed given.

11. General

11.1. Governing law and dispute resolution:
Use of the Platform and/or Materials and these Terms of Use shall be governed by and construed in accordance with Malaysian law and you hereby submit to the exclusive jurisdiction of Malaysian courts.

11.2. Amendments:
We may, without prior notice to you, vary the terms and conditions of these Terms of Use by posting such updated Terms of Use on the Platform, such variation to take effect on the date specified at the beginning of these Terms of Use. If you use the Platform after such date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop accessing or using the Platform immediately and terminate these Terms of Use by giving us notice in writing. Our right to vary these Terms of Use in the manner aforesaid may be exercised without the consent of any person or entity who is not a party to these Terms of Use.

11.3. Sub-contracting and delegation:
We reserve the right to delegate or sub-contract the performance of any of our functions in connection with the Platform, and reserve the right to use any service providers, subcontractors and/or agents on such terms as we deem appropriate.

11.4. Assignment:
You may not assign your rights under these Terms of Use without our prior written consent. We may assign our rights under these Terms of Use to any Third Party.

11.5. Force majeure:
We shall not be liable for non-performance, error, interruption or delay in the performance of our obligations under these Terms of Use (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform's contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control.

11.6. Severability:
The invalidity or unenforceability of any of the provisions in these Terms of Use shall not adversely affect or impair the validity or enforceability of the remaining provisions of these Terms of Use.

11.7. Waiver:
In the event of a non-compliance with or breach of these Terms of Use by you, our delay or failure to enforce these Terms of Use shall not constitute a waiver of these Terms of Use, and such delay or failure shall not affect or prejudice our rights later to enforce these Terms of Use. We would still be entitled to exercise our rights and remedies in any other situation where you breach or fail to comply with these Terms of Use.

11.8. Rights of Third Parties:
A person or entity who is not a party to these Terms of Use shall have no right to enforce any of these terms, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this Clause 11.8 shall affect the rights of any permitted assignee or transferee of these Terms of Use.

Schedule 1 — Definitions and Interpretation

1.1. Definitions. Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms of Use:

  • “Additional Terms” is defined in Clause 3.6.
  • “Authorised User” means any user accessing the Platform without any restrictions or obstructions.
  • “Device” means a computer, laptop, mobile phone, smartphone, tablet, phablet, kiosk or other device from which the Platform can be accessed and used.
  • “Intellectual Property Rights” means all copyright, patents, utility innovations, trademarks and service marks, geographical indications, domain names, layout design rights, registered designs, design rights, database rights, trade or business names, rights protecting trade secrets and confidential information, rights protecting goodwill and reputation, and all other similar or corresponding proprietary rights and all applications for the same, whether presently existing or created in the future, anywhere in the world, whether registered or not, and all benefits, privileges, rights to sue, recover damages and obtain relief or other remedies for any past, current or future infringement, misappropriation or violation of any of the foregoing rights.
  • “Loss(es)” means all losses, liabilities, settlement sums, costs (including, without limitation, legal costs and costs of other professionals), penalties, fines, charges, expenses, actions, proceedings, claims and demands, whether foreseeable or not.
  • “Materials” means, collectively, all content, data, information, functionalities, services or materials displayed, provided or made available on the Platform, including but not limited to text, software, code, scripts, webpages, music, sound, photographs, video, graphics, graphical user interface, forms, diagrams or other material contained in the Platform.
  • “Personal Data” means any data about you from which you can be identified, either (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
  • “Platform” is defined in the recitals.
  • “Prohibited Material” means any information, graphics, photographs, data and/or any other material that: contains any virus or other invasive or damaging code, program or macro; infringes any Third Party’s Intellectual Property Rights or any other proprietary rights; is defamatory, libellous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under the applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.
  • “Terms of Use” has the meaning as ascribed to it in the recitals.
  • “Third Party” means a legal entity, company or person(s) other than ZNM and is not a party to these Terms of Use.
  • “Trademarks” means the trademarks, service marks, trade names and logos used and displayed on the Platform.
  • “User” means any party with access to the Platform.
  • “User Content” means any information, text, graphics, photographs and/or other materials submitted by any User (including you), physically or online, for inclusion, implementation, hosting and/or posting through the Platform or by such other means as we may prescribe.

1.2. Interpretation. In these Terms of Use:

  • whenever the words “include”, “includes” or “including” are used in these Terms of Use, they will be deemed to be followed by the words “without limitation”;
  • references to Clauses, paragraphs and Schedules (unless otherwise stated) will be to such clauses, paragraphs and schedules of these Terms of Use;
  • words importing the singular only shall also include the plural and vice versa where the context requires and references to persons include bodies incorporate or unincorporated, including partnerships and their successors and assigns;
  • unless expressly indicated otherwise, all references to a number of days mean calendar days, and the words “month” or “monthly” as well as all references to a number of months means calendar months;
  • clause, paragraph and/or schedule headings are inserted for convenience only and shall not affect the interpretation of these Terms of Use; and
  • references to a statute, law, by-law, regulation, rule, directive, delegated legislation or order also refers to the same as amended, modified or replaced from time and to any by-law, regulation, rule, directive, delegated legislation or order made thereunder.